Lost files?Stop, then call us.
Stop using the device: the less it’s used, the better the chance of getting your files back.
- Laptops & desktops
- External hard drives
- Phones
- Windows & Mac
Options and cost before we go further
Before you
bring it in.
What should I do first?
Stop using the device. Don’t keep restarting it, install recovery software on it or copy new files to it. Bring it in with its charger or power supply.
Can you always get the data back?
Not always. It depends on what has failed. We’ll look at the device and talk you through the options and the cost before going further.
How do I stop this happening again?
Keep a backup somewhere other than the device. For a business, ask us about automatic cloud and off-site backups.